Shipping & Returns
Shipping Policy
At SIDR, we aim to make your shopping experience as effortless as possible. Here's what you need to know about our shipping process:
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Standard Shipping: We offer a flat-rate shipping option that delivers your order within 2-3 business days across the UAE. Once your order is placed, it will be processed and shipped the next day.
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Return & Exchange Policy
We strive for your complete satisfaction with our products. If you're not entirely happy, here's how you can make a return:
Return Window: Returns are accepted within 30 days of receipt provided the items are in new, unused condition and include all original packaging.
How to Return: Visit our online Returns Center, where you'll enter your order number and email address to start the process. We'll provide you with instructions and a return shipping label.
Refunds: Refunds are issued to the original form of payment after the returned item is received and inspected. The refund process typically takes 5-7 business days.
Exchanges: If you need a different size or color, please indicate this when you request your return. Subject to stock availability, we will ship your new item as soon as we receive the original.
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Exceptions
Note that certain items, such as personalized products, and perfumes are not eligible for return or exchange.
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