FAQ

Creating an account is simple and provides you with a faster checkout process, the ability to track your orders, and a personalized shopping experience. To create an account, click on the 'Sign Up' link at the top of the page, fill in the required fields, and submit the form.

By creating an account, you’ll enjoy a streamlined checkout process, easy access to your order history and status, and the ability to save your shipping and billing preferences for future orders.

Yes, your privacy and security are important to us. We use the latest SSL encryption technology to securely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system.

We accept several payment methods including credit and debit cards (Visa, MasterCard).

To update your payment details, log into your account, go to the 'My Account' section, and select 'Payment Methods'. Here, you can add, delete, or update your payment information.

If your payment is declined, please check that your card information is correct and that you have sufficient funds. If everything appears to be in order, please contact your bank or card provider for further assistance. You may also try an alternative payment method.

You can easily find products by using the search bar at the top of every page or by browsing our categories in the menu. If you need something specific, our filters can help you narrow down your choices by color, size, and price.

To buy a product, simply select the item you wish to purchase, choose your size and color, and click "Add to Cart." Once you have added all desired items to your cart, click on the cart icon at the top right of the page to review your selections and proceed to checkout.

Product availability is shown on each product page. If a product is out of stock, you will see an "Out of Stock" notification.

All SIDR products are crafted with high-quality materials and are sold directly through our official website and authorized retailers. We guarantee the authenticity of every product purchased through our official channels.

Our clothing comes in a variety of sizes, from XS to XXL. Please refer to our sizing guide available on each product page to help you choose the best fit.

If you receive a damaged or incorrect item, please contact our customer service immediately at [sidruae@gmail.com]. We will assist you with a return or exchange.

Our customer service team is available to help you with any queries or issues. You can reach us via email at [sidruae@gmail.com], by instagram at [sidr.ae], or through our live chat feature on the website.

To add a new shipping address, log into your account and go to the 'My Account' section. Select 'Addresses' and click on 'Add New Address.' Fill in the necessary details and save the new address for future use.

Yes, you can store multiple shipping addresses in your account. This makes it easy to send gifts directly to friends and family or receive orders at different locations.

If your order has not yet been shipped, you can change your shipping address by accessing your account, selecting the order from 'Order History,' and updating the shipping address. If the order has already been shipped, please contact our customer service for assistance.

Please contact our customer service team as soon as possible if you need to correct an address on an order. We can amend the address if the order has not yet been shipped.

We accept returns within 30 days of purchase. Items must be in their original condition and packaging to qualify for a return.

Yes, certain items such as personalized products, final sale items, and perishable goods are not eligible for return or exchange. Please refer to our detailed return policy for more information.

Yes, we are committed to protecting your privacy. Your personal information is kept confidential and secure at all times. We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent, except as necessary to complete your transactions and deliver your orders. For more details, please refer to our comprehensive Privacy Policy available on our website.

Absolutely! under the item, you have the option to add a personalized message to your gift. Simply enter your message in the space provided, and we will include it with your gift.

During checkout, enter the recipient’s address in the shipping details. Make sure to mark the purchase as a gift, which will allow you to add a personalized message and opt for gift wrapping if desired.